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Overview
Arriva Trains Wales have invested in new hand held contactless ticketing systems for use on trains across the network.
To safety secure these valuable devices and meet Card Payment Industry regulations (CPI), Arriva contacted iLockerz for a solution.
Solution
iLockerz worked with Arriva to understand the challenges and requirements they had and provided
a mobile device iLockerz system with built-in bespoke software to allow connection and return configurations as well as bring your own devices while staff are taking breaks.
The system was successfully piloted at Treherbert station and Arriva Trains Wales have since ordered a further 8 systems to be deployed across the network.
Challenges
Arriva Trains Wales operate on a network stretching countrywide from Anglesey to Cardiff, many stations are in remote locations or are unmanned. Stations that are manned have operating hours meaning that outside of these hours’ conductors cannot access the equipment needed in a secure and auditable way.
There were additional factors with conductors taking their breaks and having to carry valuable equipment with them and the issue of equipment reliability, with handheld devices needing regular charging.
Finally, by using the card payment machines Arriva had to comply with CPI regulations, although no data is stored on the devices they still have the capability to receive payment and could be a risk in the
wrong hands.
Senior Conductor Manager, Arriva Trains Wales
Results
The implementation of iLockerz mobile device management systems across Arriva Transport for Wales has delivered measurable operational improvements in both security and efficiency. By introducing smart lockers equipped with bespoke iLockerz software, staff are now able to securely store, charge and manage handheld ticketing devices with full auditability.
The new solution has eliminated the need for conductors to transport devices during breaks, reducing the risk of loss or damage while ensuring that equipment remains charged and ready for use at all times. Automated reporting and tracking functions have provided management with complete visibility of device usage and availability, improving accountability and compliance with Card Payment Industry (CPI) regulations.
Following a successful pilot at Treherbert station, Arriva Transport for Wales have since expanded the rollout across multiple sites, standardising the way equipment is secured and maintained across the network. This has resulted in smoother daily operations, reduced downtime, and increased staff confidence in the reliability of their ticketing systems.
Discover insights, guides, and product information.
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Your step-by-step guide to installing and configuring iLockerz systems for smooth integration and maximum performance. Ideal for IT teams, facilities managers, and system administrators.
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