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Overview
The Roads Policing Unit of West Midlands Police has enhanced efficiency and accountability with the installation of an iLockerz intelligent locker system at the CMPG (Central Motorway Police Group) building on the M6.
Before adopting iLockerz, the team relied on manual sign-out methods to manage shared assets — a process that often caused delays, limited visibility and reduced accountability. With 24-hour operations and the need for immediate readiness, the force required a smarter, more secure way to store and track essential equipment.
Solution
To overcome these challenges, West Midlands Police selected the iLockerz PRO range — chosen for its exceptional security, durability and proven performance across policing environments.
The team opted for a mix of large and large-wide compartments – exclusive to the PRO model – to house full kit bags containing all equipment required for a job, as well as large stand-alone devices. A 15-inch touchscreen was installed to enable advanced Multi- Asset and Comments features, supporting smarter management and communication from a large interface.
The PRO system came highly recommended, already trusted by one of the world’s largest police forces, the Metropolitan Police, giving WMP complete confidence in the hardware’s reliability, usability, scalability and strength for operational use.
Challenges
Manual paper based tracking made it difficult to monitor which items were available, in use, or had sufficient charge – meaning that officers occasionally began shifts without the correct or fully charged kit. These paper-based sign-out sheets also relied on individuals to remember to update them and to record item movements correctly, meaning that accountability gaps frequently occurred. Supervisors had limited oversight of who was using each item and so if something went missing or failed to charge properly, tracing the cause was slow and unreliable. The force therefore needed a secure, automated system that could guarantee availability of mission critical equipment, eliminate human error, and provide full traceability for every item issued or returned.
Managing Director, iLockerz
Results
Since installation, the iLockerz PRO system has redefined how the Roads Policing Unit manages critical equipment — setting a new benchmark for control, visibility and readiness. Officers now start every shift with complete peace of mind that their kit is in the right place and up to standard, fully charged and ready for them to be deployed at a moments notice if necessary.
By removing historical manual check-in/check-out tasks and lengthy processes, the iLockerz system has returned valuable time to the team so that they can focus on frontline duties, while automated reporting and digital audit trails have strengthened compliance and reduced kit loss.
Supervisors also benefit immensely from the real-time dashboards that show who has accessed what, when and in what condition the kit was returned in — giving total transparency and accountability across the teams.
Following this success West Midlands Police now regard the CMPG site as a model installation for future projects.
The PRO range has proven its ability to deliver measurable results — combining security, efficiency and accountability in one intelligent smart locker solution that is trusted by leading police forces and response services globally.
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