IT Service Management Lockers
Automate IT equipment distribution, break/fix device replacements and peripheral vending with secure, 24/7 self-service smart lockers.
iLockerz IT Service Management Lockers provide a secure, automated solution for distributing, collecting, exchanging and managing business-critical IT equipment without relying on traditional service desk opening hours.
From laptop provisioning and automated device swaps to IT asset loans and peripheral vending, employees can access the equipment they need through a convenient, 24/7 self-service IT kiosk.
IT Service Management Applications
One smart locker solution, multiple IT support workflows.
IT Device Provisioning
Break/Fix Management
IT Peripheral Vending
Device Loans & Returns
How it Works
A simple, secure process for automated IT service delivery.
Request or workflow
An employee initiates a request through your ITSM platform or approved process
Authenticate
Employees authenticate using PIN, fob, card or other authentication method
Collect or return
An employee accesses their allocated equipment or selected peripheral items
Automated Tracking
Transactions are recorded and ITSM systems updated automatically
Features
- 24/7 self-service IT equipment access
- Automated device provisioning and collection
- Break/fix device exchange workflows
- IT peripheral and consumable vending
- Temporary IT asset loans and returns
- IT equipment recovery and redeployment
- Automated transaction records and notifications
- Laptop, tablet and mobile device management
- ServiceNow integration
- Active Directory / LDAP(S) integration
- Open API architecture
- Automated equipment collection notifications
- PIN, QR code, barcode and RFID access
- Secure individual locker compartments
- Optional USB-C and mains charging
- Touchscreen self-service kiosk
- Optional Microsoft Teams or Zoom integration
- Remote locker administration
- Web-based locker management software
- Cloud, standalone or 4G deployment options
- Configurable compartment sizes and layouts
- iLockerz ECO and PRO hardware options
- Mechanical emergency key override
- UK design, manufacture, installation and support
Metropolitan Police Service
"The iLockerz smart locker systems have significantly streamlined equipment management across our 47 MPS locations, enhancing the Metropolitan Police Service's operational efficiency and also ensuring that important equipment is available for front line police staff 24 hours a day. Their integration with ServiceNow has also simplified access to IT assets and essential equipment, whilst ensuring that sensitive items are highly secure and that there is a suitable electronic audit trail via on screen e-safety form integration. As a Senior Project Manager, I've seen a noticeable improvement in our response capabilities and time management. iLockerz is a key component in modernising our operations.”
Elizabeth King, Senior Project Manager
ITSM Integration & Automation
Modern IT service management platforms help organisations track incidents, service requests, equipment and employees. However, physically distributing and recovering IT assets can still require manual intervention.
iLockerz bridges the gap between digital IT workflows and the physical movement of equipment.
Through API-based integrations, iLockerz smart lockers can communicate with existing ITSM platforms to support automated equipment allocation, collection, returns, incident management and asset tracking.
Department for Transport – Tech Vault
iLockerz recently delivered a dedicated Tech Vault solution for the Department for Transport, providing secure self-service collection and return of IT equipment. The solution enables authorised users to receive a unique collection PIN, authenticate at the locker touchscreen and securely collect allocated equipment from the appropriate compartment.
Dedicated return facilities also allow equipment to be securely returned into the IT workflow.
By bringing physical asset distribution together with a controlled digital process, the Tech Vault provides DfT with a convenient and auditable way of managing IT equipment across its workforce.
Ready to Automate Your IT Service Desk?
Whether you’re distributing new laptops, managing break/fix replacements, vending peripherals or recovering equipment, iLockerz provides a secure, scalable and fully auditable solution.