Break/Fix Device Management Lockers
iLockerz Break-Fix Device Management Lockers provide a secure, automated 24/7 replacement solution that removes the dependency on traditional Tech Bar operating hours. Employees can return faulty devices and instantly collect a fully configured replacement without waiting for IT staff or service desk availability.
Integrated with leading ITSM platforms including ServiceNow, Halo, Jira and BMC, the solution automatically creates incidents, notifies support teams and maintains a complete audit trail throughout the repair lifecycle. The result is improved employee productivity, reduced downtime and a modern support experience available whenever and wherever it is needed.
24/7 Automated Device Swaps
Complete Device Accountability
ITSM Integration & Automated Ticketing
How it Works
1. User Authentication
The employee authenticates using PIN, card, QR code, Active Directory credentials or SSO and accesses the Break-Fix support kiosk.
2. Live IT Support
Users can instantly connect with their IT support team through integrated communication platforms such as Microsoft Teams or Zoom.
3. Faulty Device Return
If a replacement is required, the user deposits their faulty device into a designated locker compartment.
4. Instant Replacement Device
Once the return is verified, the system automatically releases a pre-configured replacement device.
Employees can collect fully charged, ready-to-use equipment within minutes, ensuring minimal disruption and maximum productivity.
5. Automated Ticket Creation
Simultaneously, the system can automatically create or update incidents within ServiceNow, Halo, Jira, BMC or other ITSM platforms.
6. Repair Workflow & Asset Tracking
The returned device enters the repair workflow, where IT teams can track progress, manage repairs and maintain full asset history through the locker management platform.
Features
- Automated break-fix device exchanges
- 24/7 self-service operation
- Instant replacement device issue
- ServiceNow integration
- Open API architecture
- Automated ticket creation
- Active Directory integration
- Complete digital audit trail
- Device lifecycle management
- Remote administration
- Automated email notifications
- Cloud, Standalone or 4G deployment
- Web-based management software
- In-compartment charging options
- Full UK installation, training and support
Ryan Slaney, iLockerz Ltd Managing Director
"The iLockerz locker systems have significantly streamlined equipment management across 46 MPS locations, enhancing the Metropolitan Police Service's operational efficiency and also ensuring that important equipment is available for front line police staff 24 hours a day. Their integration with ServiceNow has also simplified access to IT assets and essential equipment, whilst ensuring that sensitive items are highly secure and that their is a suitable electronic audit trail via on screen e-safety form integration. We are thrilled to have been able to work so closely with the great management team at MPS over the last 5 years, and we look forward to nurturing our relationship for many years to come."
Ready to Transform Your Tech Bar into a 24/7 Self-Service Support Hub? Contact Our Team Below!
Whether you’re managing laptops, tablets, mobile phones, radios, scanners or other business-critical devices, iLockerz Break-Fix Device Management Lockers provide a secure, scalable and fully auditable solution for automated device replacements, ITSM integration and out-of-hours support. Keep employees productive, reduce downtime and deliver instant access to vital equipment around the clock.