IT Service Management Lockers
iLockerz IT Service Management Lockers provide a secure, automated way to distribute, collect, exchange and manage business-critical IT equipment without relying on traditional service desk opening hours.
From laptops and tablets to peripherals, accessories and replacement devices, employees can access the equipment they need through a convenient 24/7 self-service IT solution.
Integrated with leading ITSM platforms including ServiceNow, Halo, Jira and BMC, iLockerz can automate workflows between your service management platform, employees and physical IT assets — helping organisations reduce service desk workload, improve device accountability and minimise employee downtime.
24/7 Self-Service IT
Automated IT Service Management
ITSM Integration & Workflow Automation
How it Works
1. User Authentication
Employees securely access the locker using PIN, RFID card, QR code, barcode or other configured authentication methods.
2. IT Request or Service Workflow
Requests can be triggered through existing ITSM processes, including new devices, replacements, loans or accessory collection.
3. Equipment Allocation
IT assigns and loads the required device or equipment into a secure locker compartment ready for collection.
4. 24/7 Self-Service Collection
The employee authenticates at the locker and collects their allocated equipment at a convenient time, day or night.
5. Return, Exchange or Reuse
Devices can be returned for repair, replacement, reassignment, reconfiguration or end-of-life processing.
6. Complete Asset Audit Trail
Every transaction is recorded, giving IT teams visibility of who accessed the locker, what was issued and when it was collected or returned.
Features
- 24/7 self-service IT equipment collection
- Automated IT asset distribution and return
- IT equipment vending
- Laptop and tablet management
- Device provisioning and deployment workflows
- IT asset recovery
- Peripheral and consumable vending
- ServiceNow, Halo & more integrations
- Open API architecture
- Active Directory / LDAP(S) integration
- PIN, QR code, barcode and RFID access
- Complete digital asset audit trail
- Automated email notifications
- Remote locker administration
- Real-time equipment visibility
- In-compartment USB-C and mains charging
- Cloud, standalone or 4G deployment
- Web-based locker management software
From Device Provisioning to Collection
Modern IT teams are responsible for managing increasingly large fleets of laptops, tablets, smartphones and other business-critical devices.
Preparing devices is only one part of that process. IT teams must also securely store equipment, distribute it to users, recover returned assets and maintain an accurate record of who has each device.
iLockerz creates the physical self-service layer between IT service management software and the employee.
Devices can be prepared or provisioned by IT before being placed into a secure compartment, allowing employees to collect equipment without arranging a face-to-face handover.
For organisations undertaking large-scale device deployments, refresh programmes or onboarding projects, this provides a scalable method of moving configured devices from IT teams to end users.
Intelligent Device Management Beyond the Service Desk
Managing IT equipment at scale requires more than secure storage.
iLockerz combines intelligent locker hardware with web-based management software to help organisations control the movement of physical IT assets across their workforce.
From initial deployment and employee collection through to loans, replacements, returns and redeployment, each interaction can form part of a controlled digital workflow.
IT teams gain greater visibility of equipment while users gain fast, convenient access to the technology they need to work.
- Keep compatible devices powered and ready for deployment with optional in-compartment USB-C, hard-wired charging or mains power.
- Track collections, returns and asset activity through a central web-based management platform.
- Automate equipment handovers without requiring employees and IT teams to be in the same place at the same time.
- Connect locker workflows with your existing ITSM, directory or business systems through API integrations.
Department for Transport – Tech Vault
iLockerz recently delivered a dedicated Tech Vault solution for the Department for Transport, providing secure self-service collection and return of IT equipment. The solution enables authorised users to receive a unique collection PIN, authenticate at the locker touchscreen and securely collect allocated equipment from the appropriate compartment.
Dedicated return facilities also allow equipment to be securely returned into the IT workflow.
By bringing physical asset distribution together with a controlled digital process, the Tech Vault provides DfT with a convenient and auditable way of managing IT equipment across its workforce.
Ready to Automate Your IT Service Desk?
Whether you’re distributing new laptops, managing device refreshes, vending IT peripherals, replacing faulty devices or recovering equipment from employees, iLockerz IT Service Management Lockers provide a secure, scalable and fully auditable way to automate physical IT service delivery.
Integrate locker workflows with your existing ITSM environment, reduce manual equipment handovers and give employees convenient access to business-critical technology whenever they need it.